Jun 26

RAW Quality Control Policy

Our company is committed to customer satisfaction. This is conveyed from the Owner, down to every individual working for the company. Teamwork, quality, and integrity are essential to a successful organization and must be consistently applied if the objectives are to be met. The individuals who meet these objectives will develop personally and professionally.

We are confronted, on a daily basis with complexities, pressure, and problems. To overcome these challenges we must constantly maintain quality performance, in conjunction with a positive partnering attitude with our customer. We must keep in mind that our clock never stops. Those who ignore this precept will plateau quickly, and their projects will soon follow.

In our business,service is our product. Service stands as a final testimony to our ability to meet, and hopefully, exceed our customer expectations and contractual requirements. The true confirmation of our professionalism is demonstrated in the way we organize and execute our work, the cooperative, optimistic attitudes displayed in our approaches to problem resolution, and the integrity exhibited in viewing solutions with the customer’s needs first.

A successful contract, a satisfied customer, a workforce that takes pride in their work, and relationships diligently developed and maintained, is our best advertisement.

Jun 25

Quality Procedures Policy

RAW Painting, through the utilization of this Quality Control Plan will strive to ensure that contracted work meets or exceeds the standards expected in the contract, which should always be uniform, of high-quality level of workmanship as specified in the Chaney Brooks Privatization Contract. This work includes delivery orders issued for all phases of IDIQ Exterior Painting, IDIQ Interior Painting, and IDIQ Partial Painting.

To ensure that we are in complete compliance with the contract specification, the following principles will be observed:

A. Ensure the highest quality of workmanship through maintaining supervised controls, written instructions, quality control procedures and practices. Establish clearly defined responsibility and authority for compliance with contract specifications.

B. Establish and maintain positive working relationships and be in partnership with the Chaney Brooks Representative.

C. Perform audits and random inspections of the Work Control Section, Interior Exterior and Partial Painting Section.

D. Ensure conformance to all contractual requirements, specifications, applicable Chaney Brooks standards, and the Quality Control Plan. Compile accurate records of inspected work on approved forms and other required documentation.

E. Notify Contract Manager, Sub Contractors, and Supervisors of identified discrepancies which are of repetitive nature, for immediate corrective action. Review and inspect corrective action taken to resolve discrepancies noted.

F. A Quality Control Issues Board will convene biweekly or more often to discuss quality performance and area that are strong and weak. Solutions will be developed to produce positive improvement and implemented by the Owner, and other members of the board. Board members will include the Owner, Quality Control Personnel, Supervisors and selected Journeymen painters. When issues pertain to the Subcontractor’s work, they will be invited to be an active member of the review board.

G. Quality Control Personnel will work directly for the Owner, while working with the Supervisor’s, Journeymen Painter’s and Sub-Contractor’s to ensure contractual compliance. Communications and the sharing of ideas fostering a positive attitude that will ensure success.